Effective Date: March 2026
1. Our Commitment to Data Privacy
At Tidal Quest, we value your privacy and maintain a strict data-minimization
philosophy. Whether you are an individual customer purchasing a single deck (B2C) or a dive shop,
resort, or club placing a wholesale bulk request (B2B), we only collect information necessary to fulfill
your orders, communicate regarding transactions, and ensure website functionality.
2. Information We Collect
We collect personal data only when voluntarily submitted by you through our site forms or email
interactions:
- Contact Information: Contact Person Name, Business/Dive Shop Name (if applicable),
Business Email Address, and Phone/WhatsApp Number.
- Order & Shipping Details: Target Order Volume/Tier (e.g., 50-1000+ decks),
Preferred Payment Method (Direct Wire Transfer or Stripe Payment Link), and Full Shipping/Mailing
Address.
- Communications: Any additional order notes or custom inquiry details provided in
form text areas.
- Technical & Performance Data: Non-identifying server logs, browser type, device
coarse pointer characteristics, and scroll preferences automatically analyzed strictly for rendering
page physics and cursor animations.
3. How We Use Your Information
Your information is processed strictly for legitimate operational and contractual purposes:
- To review, verify, and confirm B2B wholesale requests and retail orders.
- To issue accurate order invoices, payment links (via Stripe), or direct wire payment instructions
(via Wise).
- To dispatch physical deck shipments via our logistics carriers.
- To communicate transaction updates, answer customer inquiries, or provide dispatch tracking.
- To maintain site performance, system stability, and defend against malicious bot attacks.
4. Financial & Payment Data Safety
We do not collect, process, or store raw financial details or payment card numbers on our
servers. All payments are handled via external, encrypted third-party financial
institutions:
- Wire Transfers (Direct Bank): Bank details are provided securely
post-confirmation.
- Credit Card Processing (Stripe): If requested, credit card invoices are generated
via secure Stripe links where transaction details are handled under Stripe's PCI-DSS compliant
infrastructure.
5. Data Sharing & Third-Party Infrastructure
We never sell, rent, or trade your personal or business data. Information is shared
strictly with trusted service providers who assist us in operating our portal:
- Web3Forms: Encrypted relay service used to forward form submissions directly to our
internal email (`orders@tidal-quest.com`). Submissions are processed transiently and not retained
long-term on server dashboards.
- Cloudflare: Security and Content Delivery Network (CDN) providing SSL/TLS
encryption, DDoS protection, and Turnstile anti-bot verification.
- Shipping Carriers: Postal and courier services provided only necessary recipient
names and addresses for parcel delivery.
6. Cookies & Tracking
Tidal Quest operates without intrusive third-party advertising cookies, behavioral tracking pixels, or
remarketing tags. We utilize local browser feature detection (`matchMedia`) solely to render responsive
animations, dark-mode cursor glows, and smooth scroll effects without storing personal identifier
cookies.
7. Data Security & Storage
We deploy strict technical and organizational controls to protect your data:
- Full HTTPS transport-layer encryption (TLS 1.3).
- Content Security Policy (CSP) headers blocking unauthorized dynamic script execution.
- Multi-Factor Authentication (2FA) enforced on internal email accounts receiving order requests.
8. Your Rights (GDPR / CCPA / International)
Depending on your jurisdiction, you have the right to:
- Request correction of inaccurate shipping or contact details.
- Request complete deletion of your order contact history from our email archives.
To exercise any of these rights, please contact our privacy compliance lead directly at
contact@tidal-quest.com.
9. Policy Updates
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory adjustments.
Any changes will be posted directly to this page with an updated effective date.
